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Privacy Policy

Last Updated: May 2023.

We care about our customers and know that your privacy is important to you. This Privacy Policy ("Privacy Policy") is our way of sharing how we collect your information, why we need it, and how we use it.

 

Scope of Application

This Privacy Policy applies to your use of our websites and mobile websites (together, the "Site") and our future mobile applications (together, the "App," and together with the Site, the "Service"). The Service includes websites and mobile applications operated by Daydreamer Celebrations, LLC

This Privacy Policy also applies to the information you provide to us after being presented with or directed to this Privacy Policy. This could be, for example, when you share your information with us or send us a letter, text, email or chat.

Before submitting information to the Service, please review this Privacy Policy carefully. 

 

Information We Collect and How We Use Your Information

There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site or the App; (3) Information we collect from third parties.

We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.

Information you give to us

  • Your name and contact details (such as your email address, mailing address, phone number and address)

  • Additional profile information (such as child age, birthday for party purposes)

  • Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)

  • Your communications and contact history with us (emails, phone calls, texts and instant messages, or communications with our social media channels)

  • Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content, including, but not limited to, images you upload)

How we use information you give to us

Why we collect it

Booking inquiry

We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you reserve and event date.

Accept payment, fulfill orders, provide refunds

We use your name and contact details to fulfill our contract with you and deliver your rentals, and we use your payment information to process payments and comply with applicable law.

Sending you account information

We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to them.

Communication, marketing and advertising

We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. We may also use automatically collected information to trigger marketing communications.

 

Information we automatically collect from your use of the Site or the App

  • Purchase history

  • Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)

  • Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)

How we use information we automatically collect

Why we collect it

To provide customer service

We use your purchase history to uphold our contract with you and ensure that you've had a great customer experience.

To create and maintain a secure environment

We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you.

Communication, marketing and advertising

We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you.

 

Information we collect from third parties, including third party services (for example if you link, connect, or login to the Site or the App with your Google, Facebook, Instagram or Twitter accounts) or other sources (such as your contacts or brands we partner with)

  • Your name and contact details (such as your email address, mailing address, phone number and password)

  • Social media handles (such as your Twitter or Instagram handle)

  • Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site and the App)

 

How we use information from third parties

Why we collect it

Registration and profile

We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile.

 

Non-member referrals

We may obtain your information from a friend or other contact who wants to invite you to use the Site. We will use your information to facilitate your invitation and administer our referral program.

When We Share Your Information

We share your information with the following categories of recipients as an essential part of being able to provide the Site, the Service and related services and offerings, including customer service, to you:

  • Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.

  • Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.

  • Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.

  • Government and law enforcement agencies and applicable parties in civil litigation, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

We share your information with third parties only as described in this Privacy Policy, with your consent, or as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws. We will never share information collected for another company’s marketing purposes, anonymized or otherwise. 

 

Our Cookie Policy

We use cookies when you visit our Site to analyze traffic, optimize performance and content and to provide an integrated and more personalized shopping experience for customers. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:

  • Functionality cookies, which allow you to navigate the site and use our features.

  • Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.

  • Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.

  • Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below.

You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).

We also use web beacons to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages. 

 

Direct Marketing and Behavioral Advertising

We may directly send you marketing communications and materials by email, postal mail, and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences by emailing us at daydreamercelebrations@gmail.com or by clicking any "unsubscribe" link in any marketing message you receive from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).

Please note that if you use more than one name or email address when communicating with us or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request. 

Blogs, Reviews and Forums

The Service also may from time to time offer publicly-accessible blogs, reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your information from blogs, customer reviews or forums, please contact us at daydreamercelebrations@gmail.com. Please note that in some cases we may be unable to remove your information. 

Keeping Your Information

We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.

When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. 

Children's Privacy

The Site, App and Service are not directed to children, and we do not knowingly collect detailed information from children under 13. If you are a parent or guardian and believe that we have information about your child that you have not provided to us, please contact us. To learn more about how to protect your child online, visit the FTC’s www.OnGuardOnline.gov

Delete My Personal Information: You may request that Daydreamer Celebrations, LLC delete your personal information and direct its service providers to do the same by sending an email to daydreamercelebrations@gmail.com . Once we receive your submission, we will (to the extent required by law) delete your personal information and notify you if any exception to this process occurs.

Access My Personal Information: You may request that Daydreamer Celebrations provides you with a copy of the personal information that we hold by emailing us at daydreamercelebrations@gmail.com   Please include in the request if you would like to receive any of the following information or if you have a more specific request:

  1. The categories of personal information we have collected about you.

  2. The categories of sources from which we collect your personal information.

  3. The business or commercial purpose for collecting or selling your personal information.

  4. The categories of third parties with whom we have shared your personal information.

  5. The specific pieces of personal information we have collected about you.

You can also designate an authorized agent to make a request on your behalf. Prior to responding to your request, we will verify your identity by matching any requested identifying information you provide against the information we have about you. We will not subject you to discriminatory treatment as a result of your choice to exercise your privacy rights.

Daydreamer Celebrations will never discriminate against you for exercising any of these rights, but you may lose access to certain functionality or the ability to interact with certain programs or offers due to changes in the personal information we have access to after complying with your privacy request(s).

Information for Visitors from Outside of the United States

The Service is hosted in the United States. If you are visiting the Service from outside the United States, your information may be transferred to, stored and processed in the United States in accordance with this Privacy Policy and applicable US laws. Please note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. By using the Service, you consent to the transfer of your information to our facilities as described in this Privacy Policy. 

 

Changes to this Privacy Policy

We may change this Privacy Policy from time to time to reflect new ways that we process your information. When we post modifications to this Privacy Policy, we will revise the "Last Updated" date at the top of this page. The modified Privacy Policy will be effective immediately upon posting on the Service. We encourage you to periodically review this page for the latest information on our privacy practices. 

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